Cubitor IT Solutions is intelligently designed to seamlessly merge with your organization and provides a quick Return on Investment (ROI). Our Service Desk team acts as a virtual and logical extension to organizations to deliver high-quality, prompt, instant and reliable end-user support and services. Our Service Desk is focused on providing high-quality customer service by taking complete ownership of the incidents and coordinating incidents across multiple resolver groups. Our support processes are aligned to ITIL, and use industry standard tools and applications to ensure a seamless and smooth experience for the end users.
Our Service Management framework is based on ITIL standards and ensures that IT is closely aligned with business. Our scope of service management covers all aspects of contracted services, their supporting suppliers, partners and subcontractors. Our Service Management team will act as interface between delivery teams and Customer, providing consistent guidance on the incidents and problems affecting the service delivery.