Breakfix

Our break-fix maintenance service provides IT managed service clients with access to an global team of responsive and highly skilled engineers. Available 24/7 and local to your business wherever you are located, we can be on site to quickly resolve your business IT problems.

Using accredited Cubitor IT local engineers means we can be responsive for our IT managed services clients. Our dedicated service desk has complete visibility of every engineer and tracks tickets against agreed SLAs.

Field View, our real-time global service management system, provides a centralized control system for every ticket, every engineer and our performance against client Service Level Agreements. You have complete visibility of our service for your business.

Services We Offer

Breakfix
Rollouts
Cisco Support
Outsourced IT Resource
Data Center Support
Remote IT Support
IT Stock Storage
End User Computing
Service Desk
PACKAGES FULL DAY PACKAGE HALF DAY PACKAGE SINGLE TASK PACKAGE HOURLY PACKAGE PREPAID HOURS * PACKAGE CONSULTATION ONLY TAILOR-MADE CONTRACT
Duration of Availability of On-Site Engineer 8 hours 4 hours Till completion of task On an hourly basis Till completion of task*** Negotiable
Backfill Facility Available Yes Yes Yes Yes Yes Yes
Flexibility in Hours no Yes Yes
On-Site Engineer Fluent in English Yes Yes Yes Yes Yes Yes
On-Site Engineer Fluent in Local Language On Demand On Demand On Demand On Demand On Demand On Demand
Constant Communication with Off Shore Support Team Yes Yes Yes Yes Yes Yes Yes
Duration of Availability of On-Site Engineer Yes Yes Yes Yes Yes Yes Yes
Constant Communication with Off Shore Support Team Yes Yes Yes Yes Yes Yes Yes
Work Summary Submitted on Completion Yes Yes Yes Yes Yes Yes Yes
Country Specific Pricing Yes Yes Yes Yes Yes Yes Yes
Smooth, Prompt and Hassle-Free Billing Yes Yes Yes Yes Yes Yes Yes